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Returns

I treasure these products and know you will too!  If you find this not to be the case however, I will accept exchanges within 14 days of receipt for a credit (* excluding shipping and handling). At the present time a refund is not available, I am very happy to answer any questions you may have about any particular item in my inventory before you make your purchase. If you are not sure of an exact size, a color or texture for example; just email me referencing the item in question and I will get back to you as soon as possible. My goal is to make you happy with everything you purchase at avarietyofpets.

I ask that you email me first to indicate your interest in exchanging an item BEFORE sending it back so I can provide you with an exchange number.  I am not able to accept shipped merchandise exchanges without an exchange number.  Please report any intent to exchange within 7 days of receipt via dated email. Upon receipt and inspection of your return I will be happy to exchange the item or offer you on-line credit (valid for one year).

  • Shipping and handling charges are not refundable and not applicable to on-line store credit.
  • Returned items will only be accepted if they have all of the original tags and labels attached and are in re-salable, unworn condition.
  • ALTERATIONS OR MODIFICATIONS OF ANY KIND TO ANY PRODUCT VOIDS RIGHT TO RETURN.
  • Freight charges for returns are the responsibility of the customer. The customer must prepay shipping as I do not accept C.O.D. and items must be insured for their value not their cost (ie sale item pricing).

Please ship back item(s) securely packed, insured and with a "request for a signature" for your own protection of arrival confirmation. I am not responsible for items lost in return shipping. If there is a lost package it is the responsibility of the customer to take up the matter with the shipping company selected by the customer. In the unfortunate situation where a purchased item is damaged in shipping to the customer, I will be happy to assist you in communications with the shipper to verify the original condition of these items at the time of packing.

  • Price adjustments are not available on any purchases. 
  • SALE ITEMS ARE FINAL SALE.  Sale items can only be exchanged for another identical item.
  • If you believe that you received defective merchandise or were shipped the wrong item you must notify us via email within 48 hrs of receiving the product to be eligible for a refund.  I do not manufacture my products and therefore do not offer any warranty.

Thank you for reading this. Of course, if you ever have any questions concerning our policies, please email me!

Glo